Narayan Shrestha

I'm a IT Consultant Senior IT Support Engineer Azure Cloud Engineer Microsoft Certified Teams Administrator Podcaster

About me

I'm Narayan and IT Consultant Senior IT Support Engineer Azure Cloud Engineer Microsoft Certified Teams Administrator Podcaster

Hi! My name is Narayan Shrestha. I am a IT Consultant based in Bel Air, Maryland, and am passionate about technology and how it's changing the world for good. With 20 years experience in IT in various roles, I have acquired the skills and knowledge necessary to make any project technically smooth for the team to work on. I am a learner by heart and always learning something new. So, has I gained skills in various fields within IT.

  • Bel Air, Maryland, USA

  • narayan.shrestha.it @ gmail com

  • www.andyshrestha.com

Certifications
Interests
  • Photography Photography & Image Editing
  • 3D Printing & Material Engineering 3D Printing & Material Engineering
  • Music Production & Podcasting Music Production & Podcasting
  • Interior Design & Home Renovation Interior Design & Home Renovation

My Experience

  • Aug 2022 - Present

    Senior IT Support Specialist
    Parexel

    Worked with the Implementation team on assessment and upgrade of IT infrastructure in EPCU. Completed Wi-Fi survey and new Meraki Wi-Fi network design - RTLS standard for Early Phase clinics in USA and Europe. Managed IT operations in Baltimore EPCU, resolved Level 2 IT issues, Veeva Vault technical issues, trained IT Site Services Specialist. Planned structured cabling infrastructure for new clinical and office space collaborating with multiple vendors, including new IDF room build and upgrade MDF room build.
    Worked as subject matter expert in interviewing vendors to deploy physically isolated guest Wi-Fi networks (network as a Service) for the EPCU volunteers. Deployed NTP server based PoE clocks for the clinic.

  • Aug 2022 - Present

    IT Site Services Specialist -
    Parexel

    Image laptops using PXE Boot, configure and deploy to work from home end users within North America region, Remotely resolve complex issue tickets escalated by Service Desk and Remote Desktop team for North America users related to laptops, printers, monitors, windows, Microsoft 365 - Office, SharePoint, Teams, OneDrive for Business), Cisco AnyConnect VPN etc, Kiteworks/Accellion. Manage certificates. Provide onsite support for end user devices, server room equipment and network issues in the clinical environment at Parexel International, Baltimore location. Train service desk, remote desktop, dispatch team when needed. Privileged Access Management with CyberArk and Azure. Asset lifecycle management of hardware and disposal of retired assets. Assist in access management and change management. Image and configure end user devices. Configure, troubleshoot BitLocker, TPM for device and data security. Configure Cisco AnyConnect client for decentralized users. Assist in troubleshooting Troubleshoot issues physical servers and virtual machines in Baltimore server room - vSphere, Windows Servers etc.

  • Sep 2009 - May 2021

    IT Consultant, Media Producer - Self Employed
    DOKO TV, En Vogue Portraits, Phone Fix Zone

    Ensure highest level of customer satisfaction per SLA. Created Intune configuration profiles, compliance policies and deployed Windows devices via Autopilot. Also, MDM services for iPhones and Android phones. Deployed and administered Microsoft 365 products ( Office 365, Teams, OneDrive for Business, SharePoint, Exchange Online) for various size clients. Deployed scalable Azure Virtual desktops using Nerdio. Deployed Teams, Teams voice, MTR setups. Domain registration, website hosting, develop wordpress websites for clients. Designed and deployed Unifi, Meraki IT infrastructure for small to medium size business. Designed and deployed Wi-Fi networks for businesses with Ekahau products. Configure and maintain backup services to Synology NAS. Design cabling and rack, servers, switches, routers, patch panels for IDFs Deploy, troubleshoot, configure, configure windows desktops and Macs. Resolve operating system, application driver, access issues, - Adobe, Microsoft products. Performing data recovery of deleted and corrupted files from SD cards and hard drives. Configuring and troubleshooting network wifi, VLANs installed and configured routers and switches. Troubleshooting to determine problems for operating systems, applications and remote access, email and wireless issues. Okta administration Responsible for maintaining and rebuilding desktop computers, reimaging of desktops and laptops as needed and redeployment. Research and create knowledge base regarding new features on various

Skills
  • Desktop Configuring, Imaging, AutoPilot 100%
  • Identity and Access Management 90%
  • Microsoft Azure Administration 90%
  • CyberArk Administration 90%
  • Networking 100%
  • Microsoft Office Deployment and Migration 85%
  • Wifi Design and Deployment using Ekahau 80%
  • End User Support 100%

Get in Touch

  • Bel Air, Maryland, USA
  • Phone number in my resume.
  • Email address in my resume.
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