Worked with the Implementation team on assessment and upgrade of IT infrastructure in EPCU. Completed Wi-Fi survey and new Meraki Wi-Fi network design - RTLS standard for Early Phase clinics in USA and Europe. Managed IT operations in Baltimore EPCU, resolved Level 2 IT issues, Veeva Vault technical issues, trained IT Site Services Specialist. Planned structured cabling infrastructure for new clinical and office space collaborating with multiple vendors, including new IDF room build and upgrade MDF room build.
Worked as subject matter expert in interviewing vendors to deploy physically isolated guest Wi-Fi networks (network as a Service) for the EPCU volunteers. Deployed NTP server based PoE clocks for the clinic.

Image laptops using PXE Boot, configure and deploy to work from home end users within North America region, Remotely resolve complex issue tickets escalated by Service Desk and Remote Desktop team for North America users related to laptops, printers, monitors, windows, Microsoft 365 - Office, SharePoint, Teams, OneDrive for Business), Cisco AnyConnect VPN etc, Kiteworks/Accellion. Manage certificates. Provide onsite support for end user devices, server room equipment and network issues in the clinical environment at Parexel International, Baltimore location. Train service desk, remote desktop, dispatch team when needed. Privileged Access Management with CyberArk and Azure. Asset lifecycle management of hardware and disposal of retired assets. Assist in access management and change management. Image and configure end user devices. Configure, troubleshoot BitLocker, TPM for device and data security. Configure Cisco AnyConnect client for decentralized users. Assist in troubleshooting Troubleshoot issues physical servers and virtual machines in Baltimore server room - vSphere, Windows Servers etc.

Ensure highest level of customer satisfaction per SLA. Created Intune configuration profiles, compliance policies and deployed Windows devices via Autopilot. Also, MDM services for iPhones and Android phones. Deployed and administered Microsoft 365 products ( Office 365, Teams, OneDrive for Business, SharePoint, Exchange Online) for various size clients. Deployed scalable Azure Virtual desktops using Nerdio. Deployed Teams, Teams voice, MTR setups. Domain registration, website hosting, develop wordpress websites for clients. Designed and deployed Unifi, Meraki IT infrastructure for small to medium size business. Designed and deployed Wi-Fi networks for businesses with Ekahau products. Configure and maintain backup services to Synology NAS. Design cabling and rack, servers, switches, routers, patch panels for IDFs Deploy, troubleshoot, configure, configure windows desktops and Macs. Resolve operating system, application driver, access issues, - Adobe, Microsoft products. Performing data recovery of deleted and corrupted files from SD cards and hard drives. Configuring and troubleshooting network wifi, VLANs installed and configured routers and switches. Troubleshooting to determine problems for operating systems, applications and remote access, email and wireless issues. Okta administration Responsible for maintaining and rebuilding desktop computers, reimaging of desktops and laptops as needed and redeployment. Research and create knowledge base regarding new features on various